Refund policy

Return & Refund Policy

We want you to love your Kenzie Made Goods order. Because our candles and wax melts are handmade and personal-use products, we do not accept returns or exchanges for change of mind.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us at kenziemade.goods@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

Depending on the situation, we may offer a replacement or refund.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow your payment provider's normal processing time for the refund to appear.

Cancellations
Orders may be cancelled within 15 minutes of purchase. After that time, we may have already begun preparing your order and cannot guarantee that a cancellation will be possible.

Final Sale Items
Sale, clearance, custom, and promotional items are final sale unless they arrive damaged or defective.

If you have any questions about your order, please contact us at kenziemade.goods@gmail.com.